Enterprise product
Shadow Agent
- Contribution
- Front-End Lead · Resource Software International
- Status
- Professional work
- Built with
- React · TypeScript · Jotai · AWS · AG Grid · Chart.js · SASS
I lead front-end and UI/UX work on Shadow Agent and Shadow Analytics at Resource Software International. The interfaces bring queues, agent presence, reporting, and live metrics into one workspace, so people can find the information they need without digging through separate views.
My work spans discovery, interface design, and production React and TypeScript, including the grids, charts, and shared state behind those views. The schematic here shows the product’s public capabilities; customer data and internal implementations stay private.
Next project
MeridianX